RECENT OR POTENTIAL GRADS: Talent & Culture Coordinator – Fairmont Jasper Park Lodge – Alberta

  • Location: Jasper, AB
  • Deadline: November 30, 2022

Talent & Culture Coordinator

Fairmont Jasper Park Lodge

Location Jasper, Alberta, Canada

Category Talent & Culture FAIRMONT

Job Start Date : 28/09/2022

Job Start Date : 04/10/2022

Job Type Permanent

 Apply Now

Talent & Culture Coordinator (Full Time Permanent)

As the Talent & Culture Coordinator for Fairmont Jasper Park Lodge, you will play an integral role as the administrative lead within the T&C department.  Your attention to detail, computer savvy skills, and exceptional service to our internal guests will be the cornerstone of the department along with providing the necessary support to all hotel departments, colleagues and leaders.

What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Assistant Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following:

  • Demonstrate optimum service levels by providing the required office coverage during operating hours. Professional, engaging and friendly service is a must. Exceeding the expectations of our internal guests for quality service is our priority, and responding to all requests in a timely manner is essential.
  • Use inspiring and creative communication methods to inspire colleague engagement. Optimization of all communication methods (including social media, posters, and TVs in heart of house areas) is key.
  • Respond to a variety of enquiries from colleagues and prospective colleagues in person, through email, and over telephone. Compose related correspondence such as employment letters; referring certain requests to the Assistant Director and/or Director of Talent & Culture as required.
  • Assist in the support and communication of colleagues programs such as Bienvenue, Heartist Recognition, Heartist Adventure, Retirement/Farewell Receptions, Long Service Awards, and any other programs throughout the year.
  • Assist in the planning and coordination of colleague events such as the Colleague Holiday Gala, Annual Trefoil Party, Kids’ Christmas Party and any other activities held throughout the year.
  • Take a lead role in setting the T&C department up for success in regards to cleanliness and organization within the office, photocopy room and storage area. Maintain stationary and order all necessary office supplies according to the monthly budget.
  • Complete all purchase orders for T&C through the Birchstreet system and maintain a tracking system for purchase orders, invoices and expense reports.
  • Fulfil the clerical functions and the general day-to-day administration of the T&C department including data entry, report generation, filing, mail distribution, scanning, photocopying, etc.
  • Create ID cards and nametags for new and existing colleagues.
  • Ensure a smooth flow of paperwork and information for all T&C personnel.
  • Maintain a confidential organized filing system for employee files, subjective correspondence, policies, standards, regulations, employment applications and training records.
  • Maintain the HR Management system; run reports and enter all information related to employment (new hires, position and/or status changes, wage increases, benefit information and terminations). Understand the urgency and importance of accurate entry of these details. Work closely with the Paymaster to ensure these updates run smoothly through to Payroll during pay period interface.
  • Complete in a timely manner departure checklists and all related documentation.
  • Support the effective processing of Workers Compensation claims and, as required, assist in the completion of paperwork with the appropriate parties along with the modified work program in the absence of the Benefit & Claims Manager.
  • Help colleagues with general questions about effective short-term disability claims management in the absence of the Benefit & Claims Manager.
  • Maintain the computer and e-mail accesses for all colleagues within the hotel including additions, deletions, resets, and changes. Liaise with Accor Hotels technology to complete requests.
  • Attend meetings, take minutes, and distribute notes in a prompt manner.
  • Maintain positive employee relations.
  • Serve as a role model by setting a personal example of service excellence and dedication to the mission, vision, and values of Accor Hotels.
  • Provide support to the Wellness Team in Temperature Check and Rapid Testing as necessary.
  • All other duties as assigned.

Your experience and skills include:

  • Previous work experience, at least 2 years, within a similar establishment, industry or work environment required.
  • Strong knowledge of various computer programs is a must. Familiarity with HR database systems, MS Outlook, MS Word, MS Excel, and MS PowerPoint is required.
  • Previous hotel operational experience preferred.
  • Previous experience within Human Resources is an asset.
  • Human Resources certificate program or diploma is an asset.
  • Demonstration of innovative ideas to keep the culture fresh and new is required.
  • Must exhibit tact and diplomacy at all times, and to work in an environment of confidentiality.
  • Must be able to multi-task, remain calm, and be focused in a busy office environment.
  • Must be self-motivated and be capable of working in an environment with minimum supervision.
  • Must be energetic, creative and professional at all times. Must have attention to detail.
  • Must demonstrate the ability to build and maintain positive working relationships with all colleagues and external contacts.
  • Must have exceptional organizational skills; a sense of urgency and prioritization.
  • Must possess exceptional time management skills.
  • Must be willing to dedicate time outside of normal office hours to staff related events, activities and operations during peak periods due to recruitment demands, seasonal trends & projects.

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”