INTERNSHIP: Intern Designer, Interaction

  • Location: Toronto, Ontario
  • Deadline: October 8, 2021

Intern Designer, Interaction – Winter 2022 Co-op

Toronto, Ontario, Canada

During the course of the work term you agree that you will be working from a remote / home office location in Canada in accordance with any applicable RBC policy. You confirm that you have the capability to work from a remote / home location in Canada.

What is the opportunity?

It’s an exciting time to join the RBC Digital Design Group. We’re transforming our digital platforms with the goal of becoming an industry leader in delivering exceptional web, mobile and wearables experiences. To achieve this, we’re building digital teams that will be pushing design, creativity and technical innovation in everything we do. For inspired and motivated designers, it’s an opportunity to turn big ideas into beautiful executions. Our goal is to make every RBC customer touchpoint consistently outstanding. Supported by extensive user research and testing, you’ll have a deep understanding of our customer needs as you conceptualize and execute great web and native app experiences. You’ll ensure each interaction between the user and the RBC brand is intuitive, satisfying and memorable.

Comfortable within agile team environments, you’ll be collaborating with interdisciplinary team members and stake holders as you analyze, design and convey your mobile and responsive design vision. A natural problem solver, communicator and facilitator, you’ll be involved in every step of the process from idea generation to implementation. You not only see the big picture, you understand all the micro interactions that contribute to a clean, beautiful experience.

What will you do?

– Employ user-centered design principles and techniques to optimize the client experience for new and existing RBC products and features

– Work closely with analysts, sponsors, managers and IT teams to understand business requirements

– Develop user journeys, sitemaps, wireframes and prototypes to effectively communicate interaction and design ideas

– Collect and analyze user behaviour by planning, executing, and reporting on various research and testing methods (ethnographic studies, card sorting, usability testing, A/B testing, surveys)

– Participate in design review sessions with project teams, gain consensus and get approvals on design deliverables; Closely collaborate with a core team, including Visual Designers, Content Writers and other design disciplines

– Work with the Product Design Lead to ensure that usability deliverables meet project timelines, budgets, technical and scope constraints

– Gauge the usability of new and existing products and making constructive suggestions for change; Constantly apply your exceptional eye for detail and passion for quality

What do you need to succeed?


– Enrollment in a post-secondary institution (university or college) in a degree program related to design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience

– Exposure to designing usable interfaces across multiple channels and platforms

– Exposure to applied research settings including experience integrating user research into product designs and design practices

– Ability to articulate design strategy, rational and logic; describing benefits and highlighting risks associated with design decision

*Please include a link to your portfolio on your resume or within your application*


– Understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
– Appreciation for the potential of ‘design thinking’
– Strong interpersonal, presentation and communication skills
– Proven problem-solving abilities
– Appreciation of critique, collaboration and co-authorship
– The curiosity to tinker
– Amazingly positive outlook
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

– Leaders who support your development through coaching and managing opportunities

– Ability to make a difference and lasting impact

– Work in a dynamic, collaborative, progressive, and high-performing team

– Opportunities to do challenging work

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

City:  Toronto
Address:  88 Queens Quay
Work Hours/Week:  37.5
Work Environment:  Office
Career Level:  Student Job
Application Deadline:  10/07/2021
Platform:  Personal & Commercial Banking