RECENT OR POTENTIAL GRADS: Front Desk Agent (Night)

Fairmont Hot Springs Resort – Front Desk Agent (Night)

Position Summary – The Front Desk Agent is responsible to ensure product is presented to company standards, that guests are our main focus, that all standards and procedures are being followed as instructed, and that any discrepancies are reported to the manager.

There is a night shift premium for all hours worked between 11:00pm and 7:00am.

Major Duties & Responsibilities:
• Provide excellent customer service to guests and team members
• Will be responsible, once trained, to carry out daily activities as training has indicated, always maintaining department standards
• Check guests in and out of the hotel
• Ability to handle cash transactions, both actual and electronic
• Resolve guest concerns, issues and follow-up
• Coordinate and communicates with all operating departments to enhance guest experience
• Maintain knowledge of current resort events, activities and promotions
• Co-operate and accept other assignments as and when required.

Minimum Qualifications & Skills:
• Minimum of 1-year experience in a front desk agent role preferred.
• Superior oral communication skills
• Excellent organizational and time management skills
• Proficient with computers

Wage:

• Between $16.00 – $17.00/hr

Housing:

• We have subsidized housing available for our team members. Housing is located within the community of Fairmont Hot Springs, and is a short walk away from the resort. All housing is shared (no single rooms) and comes fully furnished. You have access to free laundry facilities, kitchen(s), and public spaces. More information, including pictures and how to apply would be provided through the interview/hiring process.

Travel:

• If driving, we are located in the Columbia Valley approximately 1 hour North of Cranbrook, BC on highway 93/95. This link takes you to our “About Us” page on the website, which includes directions for getting here: https://www.fairmonthotsprings.com/about-us/
• If flying, we recommend you fly into the Cranbrook Airport. We will arrange a shuttle to pick you up from there and bring you to the resort.

To apply please send resume and cover letter to jwoodard@fairmonthotsprings.com