Part-time: Customer Service Representative – Click2Order

  • Location: Sydney, Nova Scotia
  • Deadline: March 24, 2021 at 11:59 pm

Role and Responsibilities:

The Customer Service Representative (CSR) will be responsible for responding to customer requests in a prompt and professional manner. The CSR will be committed to delivering the highest level of customer service to our clients.

The Customer Service Representative will:

  • Respond to telephone, email and chat inquiries, requests, or questions from merchant partners and app users
  • Research and investigate issues to provide most viable solution in a timely manner
  • Enter data into the click2order support ticketing system
  • Conduct proper follow-up to ensure issues are resolved to customer’s satisfaction
  • Escalate more problematic issues to appropriate resource, if necessary
  • Document and communicate in an effective and precise manner with attention to detail
  • All other related tasks.

 

Experience :

  • A minimum of 3 years prior customer service experience

 

Skills, knowledge and competencies :

  • Proficient in English both written and verbal
  • Solution-oriented and customer service focussed
  • Strong organizational skills and able to manage priorities effectively
  • Excellent computer knowledge with ability to quickly learn new software
  • Able to work effectively in a constantly changing environment
  • Resourceful and proactive.

 

WHO WE ARE

Click2Order Software Solutions Inc. is an online ordering platform that services customers across Canada. Our company is ultra focused on the success of our restaurant partners. We believe our company is only successful when our partners are.
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Part-time hours: 20-40 per week

Job Types: Full-time, Part-time

Salary: $13.00-$17.00 per hour

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

 

Education:

  • Secondary School (preferred)

 

Experience:

  • customer service: 3 years (preferred)

 

Job Duties:

  • Answer incoming customer inquiries
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

Work remotely:

  • No

COVID-19 precaution(s):

  • Remote interview process

 

To apply for this position, please follow this link: https://ca.indeed.com/job/customer-service-representative-57b6d63d804abab8