Irving Consumer Products – Customer Account Coordinator – Dieppe, NB

Job Title: Customer Account Coordinator

Job Summary:

The Customer Account Coordinator will be responsible for entering, processing, and verifying all orders to ensure in-full- and on-time delivery. The CAC will need to troubleshoot potential problems and resolve issues which arise. The CAC will be responsible for making necessary changes to the orders and will collaborate with various internal departments.  Building strong relationships with Sales and the Customer is imperative.

Key Responsibilities:

Process Customer orders accurately from receipt through to delivery in a manner that achieves company standards

This involves regular interaction with:

  • Customers
  • Warehouses
  • Transportation

Other internal departments to satisfy Customer requests/orders

Review CIA Tool and make changes to orders & loads for dates, branch/plant, dash codes and pre-shorts

  • Ensure communication with appropriate areas

Resolve error codes as they arise

This includes but is not limited to communicating with:

  • Customers
  • Sales representatives
  • Other sources to resolve issues in a timely manner

Maintain account notes for back up purposes

  • Enter all late & short information in system for accurate reporting of service levels

Job Requirements:

• Excellent communication skills, both written and verbal
• Detail Oriented
• Well versed in MS Office (i.e. Excel, Word, Outlook)
• Exceptional time management and prioritization skills

• Post-secondary education or equivalent in experience.

• 3+ years of related work experience


To apply please submit your application to

Please include the job you applying for and your student id.