Fall 2022 Co-op/Internship Operations Intern, RBC Ventures – Ampli (Fall 2022 Student) – Toronto, ON

Operations Intern, RBC Ventures – Ampli (Fall 2022 Student)

 

Please note: This posting is for a 4-month Fall 2022 Student placement with a start date of September 2022, and end date of December 2022. In order to be eligible for this 4-month Student position, you must either:

• Be returning back to school after the work term end-date of December 2022; or
• If you are not returning back to school (i.e. are graduating in December 2022), you must require the full 4-month work term as a mandatory component to in order to graduate successfully.

Please ensure that you meet these eligibility requirements before applying – candidates who apply but are found to be ineligible are not able to be considered.

 

 

What is the opportunity?
Do you consider yourself a passionate, well-rounded problem solver? Can you take complex, operational processes and execute on them consistently? If so, we would love to hear from you.
We are looking to hire an Operations Intern to work with us to build the business and grow Ampli. This role involves the building and continuous improvement of the Ampli Operations team including responding to complex member inquires requiring further analysis (e.g. missing cash back and helping members unable to connect their bank account), offer implementations onto the app and a daily member audit.

You must be comfortable wearing multiple hats and collaborating among teammates across many functions. The Ampli Operations Team is considered an agile environment and so candidates with great problem-solving capabilities along with strong attention-to-detail will be well suited for this role.

 

What will you do?

• Investigate and respond to Ampli member support inquiries with the goal of providing superior member support through timely responses and resolutions
• Monitor, track & respond to incoming member inquiries leveraging innovative technology solutions such as Intercom
• Prioritize & triage based on severity and sensitivity of open issues with the ability to escalate where needed
• Stay informed on product changes/updates in order to accurately assist members with their inquiries
• Assist in critical & time sensitive offer implementations for Ampli by working with multiple teams in the organization
• Provide attention to detail when assisting with offer creation, maintenance & quality assurance

What do you need to succeed?
Must-have

• Strong attention to detail
• Hold strong interests in customer support and/or operations related role
• Comfortable leveraging technology and learning new applications
• Ability to clearly communicate in English, both oral and written
• Self-starter, thinker in action, a planner and a doer; always a team player

Nice-to-have

• Entrepreneurial attitude
• Experience and success in both small startup environments and large organizations
• Experience working or holding strong interests within the cash back rebates industry
• Experience with data comparison
• Familiarity with MS Office products

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and make a difference
• Opportunities to building close relationships

 

 

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.
We encourage you to apply as soon as possible as we accept applications on a rolling basis, but please note that the formal application deadline is 27th May 2022. Should you be selected to progress, someone from our team will reach out directly to provide instructions on next steps. Otherwise, feel free to check for progress updates by logging in to your RBC profile. If the status has not changed, it denotes the fact that your application is still under review.

 

RBC is committed to supporting flexible work arrangements when and where available. The successful candidate for this role will be required to be located within Ontario for the duration of the work term. Details regarding the specific virtual, hybrid, and in-office arrangements for this Integrated Learning/ Co-op position are to be discussed with the Hiring Manager.

 

 

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

 

 

 

TORONTO, Ontario, Canada

CAN-ON-TORONTO

Canada

37.5

Full time

Personal and Commercial Banking

Student/Coop (Fixed Term)

Salaried

2022-05-04-07:00

2022-05-28-07:00