Fall 2021 Co-op – Inbound Sales Development – Protocase – Sydney, NS

  • Location: Sydney, Nova Scotia
  • Deadline: July 18, 2021

Inbound Sales Development Associate
Location: Sydney, NS
Term: Student Work term/Co-op

Anticipated Start Date: As Soon As Possible
• Join a rapidly growing Nova Scotia company that is giving 16,000+ engineers, scientists and
designers all over the world the utmost in speed, simplicity and service in custom manufacturing.
• Use your customer service experience and superstar sales skills to answer questions and help
guide Protocase customers through our custom manufacturing process.
• Be rewarded with a competitive annual salary and great benefits, including medical, dental,
pension plan, and more.
• Live and work in a community that has quick commutes, affordable homes on generous plots of
land, beautiful scenery and friendly people.

About the Organization

Established in 2001, Protocase Inc is a rapidly expanding company that focuses on combining
advances in software with advanced manufacturing techniques to offer unique custom manufacturing to
the engineering, design, and research industries. Using the expertise and dedication of more than
275 employees (and growing) Protocase is proud to have a client base of over 16,000+ customers
throughout North America and around the globe. Customers include Boeing, L3, Raytheon, Google,
Apple, Microsoft, NASA, MIT and many more.

To learn more about the company, visit http://www.protocase.com.

About the Opportunity
Protocase is currently seeking an Inbound Sales Development Associate to join its dynamic sales
team in Sydney (Cape Breton), Nova Scotia.

Protocase’s sales team members are the first and primary point of contact for our 16,000+ customers
around the world. These customers – engineers, scientists and designers from the upper echelon of
innovation and research – depend on Protocase to manufacture custom sheet metal and CNC machined
products from scratch that meet their design specifications, all within our signature 2-3 day
turnaround time.

As an Inbound Sales Development Associate spending a work term with Protocase, you will function as
a primary support to our sales team. You will be responsible for administrative tasks such as
keeping records, organizing documentation, data entry, and being a friendly voice on the other end
of the phone when a customer calls us. Our customers are relying on us to make their design a
reality with professional quality and speed that is unmatched anywhere else within the
manufacturing world. You will be instrumental in helping our sales team deliver on that promise as
they coordinate with our
technical team on customers’ orders to ensure everything is up to their exact specifications while
keeping in contact with them until their order is fulfilled.

You will achieve success by developing warm and trusting relationships with clients, and diligently
looking after their needs.

Essential Skills

Above all else, we are looking for dynamic candidates who enjoy interacting with people and are
driven by sales goals:

• Experience in a sales/administrative role (call center experience an asset)
• Education: Minimum of high school diploma
• Good interpersonal skills – effectively communicating with customers/in customer service
• Strong typing and computer skills (Microsoft Office, ability to learn to use new software)
• Strong communication skills (verbal and written)
• Must be fully competent at the use of email, with experience using Microsoft Outlook
• Critical thinking and problem solving
• Excellent time-management skills
• Thrive working in a team environment, people-driven personality
• Criminal record check and security clearance
• Valid driver’s license

Some flexibility in work hours is required, as your primary work hours will match business hours in
the geographical territory to which you are assigned (ranging from 10am-6pm for territories in
Eastern Time zone, to noon – 8pm for territories in Pacific Time zone).

About the Benefits

Besides the annual earnings that range between $28,000.00 to $32,000.00 (dependent upon experience
and based on a nominal 40-hour week), you will also enjoy the following benefits:

• A flexible, exciting, and positive work environment
• Regular social events, including team lunch & learns and staff parties (when time allows)
• Access to Protocase’s Skybox Suite for Cape Breton Eagles hockey games, as well as tickets for
community events (when time allows)

How to Apply
• Email your resume to employment@protocase.com (Please make sure to reference “Inbound Sales
Development Associate” in the subject line”)
• Drop off your resume to 46 Wabana Court Monday through Friday 9:30-4:30 pm.

Please note due to the funding for this position applicants MUST meet the below criteria:

You must be a Canadian citizen, permanent resident or a protected person as defined by the
Immigration and Refugee Protection Act.

• You must be enrolled in a program at a Canadian accredited post-secondary institution,
during work placement period.
• You must be legally entitled to work in Canada.

Common disqualifiers:
• International students or students with work permits do not qualify.
• The student is an immediate family member of somebody in the organization.
“immediate family”: the father, mother, step-father, step-mother, brother, sister, spouse
(including common law partner), child (including child of common law partner), step-child,
ward, father in law, mother in law or relative permanently residing in the household of the
director.