Fall 2021 Co-op – Customer Experience Co-op Student – Nova Scotia Power – Halifax NS

  • Location: Halifax, Nova Scotia
  • Deadline: June 6, 2021

Customer Experience Co-op Student
Reference Number: 8294
Department: Customer Experience
Location: Halifax, NS
Type of Employment: Term, FT (September – December 2021)
*** Applications for this position must include a cover letter, resume and academic transcript
(unofficial is acceptable). ***

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our
customers, we’re committed to providing exceptional service to our customers and rewarding jobs to
our employees. We’re hiring solution-minded people excited to help us grow into the future. We are
currently looking to fill the position of Customer Experience Co-op Student.
Please be aware there is a possibility that this will be a work-from-home position should
directives from the Public Health or NS Power recommend this course of action in response to COVID-19.

Project Scope:
NS Power is looking for a co-op to help assist the Customer Experience team on its Voice of the
Customer Program (VOC). VOC is compromised of initiating, designing and conducting market research
to capture our customer’s perception and satisfaction with our products and services.
An integral activity will be data standardization that will allow the CX team to translate data
into information and further into insights and action items. The insights will be presented during
meetings with various business units to provide strategic advice on initiatives that improve NS
Power’s customer interactions.
Furthermore, NS Power will require assistance with the launch of a new digital platform for our
residential and small to medium business customers. The project team will rely on the successful
candidate to support day-to-day project related tasks. Those could be environmental scans,
facilitation of meetings as well as day-to-day support to the Customer Experience, Marketing and IT

The successful student will support the Customer Experience team. Accountabilities include:
• Initiate market research and receive results
• Organize data to create dashboards that inform the business
• Organize historic data based on the topic and year the data was gathered
• Manipulate data to adhere to the data standardization format
• Work with vendors to ensure the data samples are complete
• Support the Customer Experience team on day-to-day data analysis requests from the business\

• Various project management related tasks

You will be responsible for your personal safety and that of co-workers, by observing and ensuring
compliance with all Occupational Health and Safety Rules and Regulations.
Skills, Capabilities and Experience:
The successful student will be studying business or commerce and be in at least the 2nd year of
their program. They should also demonstrate:
• Curiosity and problem-solving mind-set
• Detail oriented
• Profound experience with MS office Excel and MS PowerPoint
• Ability to write Macros in MS Excel is considered an asset
Reports to: Manager, Customer Experience
To commensurate with qualifications and experience.
Must Be Received By: All interested candidates should apply no later than June 6, 2021.
Late applications may not receive consideration.
Recruitment and Promotion Policy: At Nova Scotia Power we believe that it is powerful when everyone
is included.
We strongly encourage applications from equity groups who have been historically underrepresented,
including members of the visible minority community (especially those from historic African Nova
Scotian communities), Indigenous peoples (especially Mi’kmaq), persons with disabilities, and women
in non- traditional roles, as well as members of the LGTBQ+ community.
If you are selected for an interview and require a specific accommodation, please advise our Talent
Acquisition team and we will support you with the recruitment process.