Dash Hudson- Customer Success Intern – Halifax Nova Scotia

  • Location: Halifax, Nova Scotia
  • Deadline: May 15, 2020 at 3:00 pm

JOB TITLE: Customer Success Intern
JOB LOCATION: Halifax Regional Municipality

At Dash Hudson we marry automation and smart tools with a high touch human component to deliver
exceptional service. We think of our customers as part of the Dash Hudson fam—providing a
best-in-class customer experience is at the root of everything we do.
As a Customer Success Intern, you’ll play a vital role in the team, working alongside our Customer
Success Representatives. Using the Dash Hudson platform, you’ll create presentation decks and
insights reports for the brands we work with, research their social media performance, and highlight
top performing content. You must have a sharp eye for detail, enjoy a fast-paced environment, have the
ability to work well independently and as part of a team, have a willingness to learn new digital tools
and have excellent time management skills.

1. Research and build Customer Insights Decks
Customer Insights Decks are a visually enticing summary of how a brand’s content has been
performing over a defined period. The Customer Success Intern will:
– Research content the brand has posted during the designated period, identifying and
organizing posts into themed boards of top performers.
– Research brand competitors and provide customer insight reports.
– Have a sharp eye for detail and design, these decks represent Dash Hudson.
2. Metrics & Tracking
– Customer engagement and usage tracking.
– Special research projects related to current customers

– Become an expert in creating Customer Insights Decks. Learn how to build customized
reports using G-suite, highlighting the social media performance data of some of the world’s
top brands.
– Gain an understanding of the social media marketing industry and brand strategies.
– Develop your analytical, problem solving and creative skills.
– Learn how to use various online tools, including HubSpot.
– Learn the Dash Hudson platform and all its features. This will be essential in order to
complete Customer Love Decks.
– Gain an understanding of how Dash Hudson provides value to customers via social media
KPIs, trends, reporting, etc.

You have a high attention to detail and can manage your time to meet deadlines. You’re quick to learn
1668 Barrington St, Floor 6 | Halifax, NS, Canada | B3J 2A2
new technologies and have the confidence to figure out the unknown. You have equally strong
communication and critical thinking skills—with the ideal candidate excelling at both.
You care about what you do and about those around you. You love working as part of a team.

Dash Hudson works with the best brands and publishers in the world to drive visual marketing
performance. Our platform provides brands with a one-stop solution to create, measure, and predict
photo and video performance, see trends, enhance engagement, and distribute it all across organic and
paid marketing channels.
1668 Barrington St, Floor 6 | Halifax, NS, Canada | B3J 2A2


To apply please submit a cover letter explaining how you meet the requirements listed above as well as an up to date resume to student_jobs@cbu.ca

Please note the job title in the subject line of your email.

Position closes Friday 15th May 2020 at 3pm