Our culture is rooted in our values and leadership accountability; and as part of that culture we believe in the growth and development of our Ambassadors. Join us and be a part of an exciting place to work. As a Front Desk Agent you will provide superior customer service and administrative support to the Front Office at Tekarra Lodge.
The Front Desk Ambassador is required to maintain a flexible schedule that includes evenings, holidays, and split shifts.
Duties and Responsibilities:
• Greets arriving guests and follows established check-ins procedures
• Reviews daily arrivals list and checks VIP notes and other special guest requests
• Daily reviews and processes room and rate changes
• Assigns and pre-blocks rooms for pre-registered guests and special requests
• Confirms out-of-order rooms with Housekeeping and updates status of rooms on a regular basis
• Provides check-out services to departing guests, ensures that all accounts and payments are correct and posts all late charges
• Ensures public and working areas are maintained, clean and tidy at all times
• Assists guest in foreign currency exchange transactions
• Accurately follows Coast Hotels cash handling policies and procedures
• Accurately completes shift updates and cash-out procedures
• Informs and updates the Front Office Manager on all guest related issues
• Other duties as assigned by the Front Office Manager
Qualifications & Skill Requirements:
• Minimum 1 year experience in similar position preferred
• Successful completion of high school education required
• Degree/Diploma in Hospitality, or Hospitality industry courses in Hotel Management a definite asset
• Self motivated team player with demonstrated interpersonal skills required
• Demonstrated, problem solving and decision-making skills
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment required
• Demonstrated superior customer service philosophy required
• Working knowledge of computer programs: Microsoft Office, Email, Property Management System an asset
• Personal alignment with Coast’s 5 core values and corporate culture required
• Superior communication skills in English, both verbal and written required, with working knowledge of a second language a definite asset
• Must be bondable and have a clear police clearance, background check is required upon hire
Additional information:
• Position begins May 10, 2021 and runs until October 11, 2021
• Staff Accommodations available
• All positions will receive required training to fulfil duties & responsibilities
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more!
To apply please send your resume and cover letter as one document to student_jobs@cbu.ca
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted