BHTM Summer Internship (May – October 2021): Front Desk Agent – Tekarra Lodge

  • Location: Jasper, Alberta
  • Deadline: March 6, 2021 at 11:59 pm

Our culture is rooted in our values and leadership accountability; and as part of that culture we believe in the growth and development of our Ambassadors. Join us and be a part of an exciting place to work. As a Front Desk Agent you will provide superior customer service and administrative support to the Front Office at Tekarra Lodge.

The Front Desk Ambassador is required to maintain a flexible schedule that includes evenings, holidays, and split shifts.

Duties and Responsibilities:
• Greets arriving guests and follows established check-ins procedures
• Reviews daily arrivals list and checks VIP notes and other special guest requests
• Daily reviews and processes room and rate changes
• Assigns and pre-blocks rooms for pre-registered guests and special requests
• Confirms out-of-order rooms with Housekeeping and updates status of rooms on a regular basis
• Provides check-out services to departing guests, ensures that all accounts and payments are correct and posts all late charges
• Ensures public and working areas are maintained, clean and tidy at all times
• Assists guest in foreign currency exchange transactions
• Accurately follows Coast Hotels cash handling policies and procedures
• Accurately completes shift updates and cash-out procedures
• Informs and updates the Front Office Manager on all guest related issues
• Other duties as assigned by the Front Office Manager

Qualifications & Skill Requirements:
• Minimum 1 year experience in similar position preferred
• Successful completion of high school education required
• Degree/Diploma in Hospitality, or Hospitality industry courses in Hotel Management a definite asset
• Self motivated team player with demonstrated interpersonal skills required
• Demonstrated, problem solving and decision-making skills
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment required
• Demonstrated superior customer service philosophy required
• Working knowledge of computer programs: Microsoft Office, Email, Property Management System an asset
• Personal alignment with Coast’s 5 core values and corporate culture required
• Superior communication skills in English, both verbal and written required, with working knowledge of a second language a definite asset
• Must be bondable and have a clear police clearance, background check is required upon hire

Additional information:
• Position begins May 10, 2021 and runs until October 11, 2021
• Staff Accommodations available
• All positions will receive required training to fulfil duties & responsibilities

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more!

To apply please send your resume and cover letter as one document to

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted