You love being organized and helpful, friendly and efficient. In the role of Reservation Agent you get to do be all that as this role handles hotel room reservations requests for our guest so that the hotel can maximize occupancy. In this position you will share information about your hotel, the surrounding area, special events, and — if needed — work with the guest to meet special requests/needs.
In the role of Reservations Agent, you will:
Experience in a hotel or related field as well as related college coursework is preferred. Previous customer service experience is required as is proven experience with accurate and speedy data entry. The ability to use a computer and to learn various reservations related software programs/equipment is also required. Verbal and written English language proficiency is needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately. Physical requirements include the ability to sometimes work long hours, mostly in an office setting; sedentary work, i.e. exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; the ability to work under variable temperatures and noise levels; the ability to see details; the ability to bend, stretch, twist or reach with your body and arms.
Digby Pines Resort….
85 pleasing rooms and suites, 31 cottages with one, two and three bedrooms, on 300-acres property.
Churchill’s Restaurant and Lounge – 100 seats
19th Hole Club House, casual dining 45 seats – Banquet Facilities, up to 275 people.
Rural setting, town of about 2500 on the Annapolis Basin/ Bay of Fundy.
Normandy Style Chateau nestled on beautifully landscaped grounds.
Residences adjacent to the Resort
2 ½ hour drive from Halifax, 3 hour ferry to Saint John, 1 ¼ hour drive to Yarmouth
We offer opportunities to….
Attend a Department Head Meeting – Help plan and organize staff events.
Join an employee committee – Job shadow in your own or other departments.
The award/recognitions won by Digby Pines Resort ….
What makes our property “unique & special…
Located on the Annapolis Basin/Bay of Fundy – Highest tides in the world.
Stanley Thompson Championship Golf Course.
Celebrating 90 Years in 2019!
Operating Season: May to October with preference to applicants available for the full season.
General Information: Resort with 147 rooms, suites and cottages on 300-acre property.
Work Schedule: Subject to position, can be 25 – 48 hours / week on 5 or 6 day schedule. Shoulder season, i.e., May, June and October expect fluctuating hours, it could be less than 40 hours/week. Overtime is paid after 48 hr / week.
Training: Pre-opening training programs and on-the-job training.
Performance: Minimum 1 per season; opportunity to discuss performance with supervisor,
Evaluations: Identify needs and interests for development.
Payroll: The Resort uses a direct deposit payroll system, a bank account is required.
Accommodations & Meals: Staff residence; one or two per room depending on the demand.
Other Benefits: One complimentary spa treatment for staff. Complimentary meal for staff and a guest in Churchill’s Restaurant.
Employees are entitled to complimentary golf and a 50% discount on power car and club rentals, 20% discount on Pro Shop Merchandise
Uniform Requirements: Uniforms are supplied, depending on the position the employee may have to supply some aspects of their uniform requirements.
Use of Facilities: Pool, fitness centre, golf. Other activities; game room with pool table, T.V. room, basketball hoop, volleyball, organized sports, wireless internet access and social events.
Relocation in fall: Attempt to identify new employees for those interested.
Response to Applications: Interviews conducted in March. All applicants must apply online and have a valid email address.
WE ARE A SMOKE FREE ENVIRONMENT
There are designated smoking areas for our guests as well as designated areas for our employees.
To apply please send resume and cover letter to firstname.lastname@example.org and be sure to include the position you are applying for in your cover letter and subject line of the email.
Closing Date: January 30th 2020