BHTM Summer Internship: Digby Pines Reservation Agent


You love being organized and helpful, friendly and efficient. In the role of Reservation Agent you get to do be all that as this role handles hotel room reservations requests for our guest so that the hotel can maximize occupancy. In this position you will share information about your hotel, the surrounding area, special events, and — if needed — work with the guest to meet special requests/needs.

In the role of Reservations Agent, you will:

  • Be a First Point of Contact — often you will be the first person speaking to a potential guest, so they need to hear the sincere hospitality your hotel is offering in your voice. A professional demeanour and the ability to handle requests promptly and accurately will be essential. You will also be the communication hub for your team including Guest Services and Sales so they are always “in the loop”.
  • Be a Systems Expert — this role works on with reservations and other hotel systems throughout the day, so you will need to be computer friendly if you are to do your job as efficiently and accurately as possible.
  • Be an Expert Tracker — who does and does not show up for their reservation; room availability; wait listed guests; alternative arrangements for close out dates; filling and blocking rooms; communicating challenges or anticipated difficulties to those who need to know — you are the tracker and communicator of all this and more. A very important job!
  • Be a Safety & Security Agent — follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

Experience in a hotel or related field as well as related college coursework is preferred. Previous customer service experience is required as is proven experience with accurate and speedy data entry. The ability to use a computer and to learn various reservations related software programs/equipment is also required. Verbal and written English language proficiency is needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately. Physical requirements include the ability to sometimes work long hours, mostly in an office setting; sedentary work, i.e. exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; the ability to work under variable temperatures and noise levels; the ability to see details; the ability to bend, stretch, twist or reach with your body and arms.

Digby Pines Resort….

85 pleasing rooms and suites, 31 cottages with one, two and three bedrooms, on 300-acres property.

Churchill’s Restaurant and Lounge – 100 seats

19th Hole Club House, casual dining 45 seats – Banquet Facilities, up to 275 people.

Rural setting, town of about 2500 on the Annapolis Basin/ Bay of Fundy.

Work site….

Normandy Style Chateau nestled on beautifully landscaped grounds.

Residences adjacent to the Resort

2 ½ hour drive from Halifax, 3 hour ferry to Saint John, 1 ¼ hour drive to Yarmouth

We offer opportunities to….

Attend a Department Head Meeting – Help plan and organize staff events.

Join an employee committee – Job shadow in your own or other departments.

The award/recognitions won by Digby Pines Resort ….

  • One of the Best Places to Work in Atlantic Canada by Progress magazine and Best Companies Group – 2013 to 2018
  • TOP 101 Companies in Atlantic Canada by Progress magazine, which ranks the region’s leading corporations by revenue for the 2012 through 2018
  • Best Places to Stay and Play in Atlantic Canada Runner Up 2015
  • Trip Advisor Certificate of Excellence Winner 2012-2018
  • Rated “Best Cuisine in Atlantic Canada” by Golf Course Ranking Magazine.
  • Rated by Score Golf magazine as the “4th Best Kept Secret Golf Resort in Canada”.

What makes our property “unique & special…

Located on the Annapolis Basin/Bay of Fundy – Highest tides in the world.

Stanley Thompson Championship Golf Course.

Celebrating 90 Years in 2019!

Operating Season: May to October with preference to applicants available for the full season.

General Information: Resort with 147 rooms, suites and cottages on 300-acre property.

  • Rural setting, on the Annapolis Basin/Bay of Fundy.
  • Restaurant 100 seats a la Carte – 4 Diamond From CAA/AAA dining guide.
  • Buffet 60 seats, Banquet facility 275 and Club House 45 seats.
  • Innovative Continental Cuisine – making use of local products

Work Schedule: Subject to position, can be 25 – 48 hours / week on 5 or 6 day schedule. Shoulder season, i.e., May, June and October expect fluctuating hours, it could be less than 40 hours/week. Overtime is paid after 48 hr / week.

Training: Pre-opening training programs and on-the-job training.

Performance: Minimum 1 per season; opportunity to discuss performance with supervisor,

Evaluations: Identify needs and interests for development.

Payroll: The Resort uses a direct deposit payroll system, a bank account is required.

  • Payroll is deposited bi-weekly, which includes 4% vacation pay.
  • Insure that you have sufficient cash for the first 4 weeks of employment.

Accommodations & Meals: Staff residence; one or two per room depending on the demand.

  • Payroll deduction for residence is $15.45 per week/ $30.90 bi-weekly.
  • Bedding (twin bed) and towels are NOT supplied, please ensure that you supply your own.
  • Laundry facilities available for your personal use
  • Staff cafeteria meals are $3.65 purchased as a meal ticket for 10 meals $36.50 which is deducted from your bi-weekly pay.
  • Dining at the 19th Hole Restaurant at (50% off) and Churchill’s (20% off).
  • Employees and Guests dining with the employee are entitled to a 20% discount on food purchase excluding alcoholic beverages

Other Benefits: One complimentary spa treatment for staff. Complimentary meal for staff and a guest in Churchill’s Restaurant.

  • Complimentary one night stay at a Signature Resort
  • Special staff rates available at other New Castle properties
  • Employees are entitled to a 20% discount on Spa Service and Products
  • Employees are entitled to a 20% discount on Gift Shop purchases excluding tobacco products.

Employees are entitled to complimentary golf and a 50% discount on power car and club rentals, 20% discount on Pro Shop Merchandise

Uniform Requirements: Uniforms are supplied, depending on the position the employee may have to supply some aspects of their uniform requirements.

Use of Facilities: Pool, fitness centre, golf. Other activities; game room with pool table, T.V. room, basketball hoop, volleyball, organized sports, wireless internet access and social events.

Relocation in fall: Attempt to identify new employees for those interested.

Response to Applications: Interviews conducted in March. All applicants must apply online and have a valid email address.

 

WE ARE A SMOKE FREE ENVIRONMENT

There are designated smoking areas for our guests as well as designated areas for our employees.

To apply please send resume and cover letter to pines@digbypines.ca and be sure to include the position you are applying for in your cover letter and subject line of the email.

Closing Date: January 30th 2020