BHTM Summer Internship: Digby Pines Guest Service Agent


How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person — and last person — a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive!

As Front Desk Agent, you will

  • Make a First Impression — so the person in this role must have a genuine passion to deliver a great hospitality experience — whether in person or by phone. You must want to Wow the guest with your welcoming personality.
  • Make a Lasting Impression — while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
  • Enjoy Problem Solving — many guests need help with miscellaneous things — their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
  • Be Accountable — you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
  • Be a Safety & Security Agent — follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work — exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Digby Pines Resort….

85 pleasing rooms and suites, 31 cottages with one, two and three bedrooms, on 300-acres property.

Churchill’s Restaurant and Lounge – 100 seats

19th Hole Club House, casual dining 45 seats – Banquet Facilities, up to 275 people.

Rural setting, town of about 2500 on the Annapolis Basin/ Bay of Fundy.

Work site….

Normandy Style Chateau nestled on beautifully landscaped grounds.

Residences adjacent to the Resort

2 ½ hour drive from Halifax, 3 hour ferry to Saint John, 1 ¼ hour drive to Yarmouth

We offer opportunities to….

Attend a Department Head Meeting – Help plan and organize staff events.

Join an employee committee – Job shadow in your own or other departments.

The award/recognitions won by Digby Pines Resort ….

  • One of the Best Places to Work in Atlantic Canada by Progress magazine and Best Companies Group – 2013 to 2018
  • TOP 101 Companies in Atlantic Canada by Progress magazine, which ranks the region’s leading corporations by revenue for the 2012 through 2018
  • Best Places to Stay and Play in Atlantic Canada Runner Up 2015
  • Trip Advisor Certificate of Excellence Winner 2012-2018
  • Rated “Best Cuisine in Atlantic Canada” by Golf Course Ranking Magazine.
  • Rated by Score Golf magazine as the “4th Best Kept Secret Golf Resort in Canada”.

What makes our property “unique & special…

Located on the Annapolis Basin/Bay of Fundy – Highest tides in the world.

Stanley Thompson Championship Golf Course.

Celebrating 90 Years in 2019!

Operating Season: May to October with preference to applicants available for the full season.

General Information: Resort with 147 rooms, suites and cottages on 300-acre property.

  • Rural setting, on the Annapolis Basin/Bay of Fundy.
  • Restaurant 100 seats a la Carte – 4 Diamond From CAA/AAA dining guide.
  • Buffet 60 seats, Banquet facility 275 and Club House 45 seats.
  • Innovative Continental Cuisine – making use of local products

Work Schedule: Subject to position, can be 25 – 48 hours / week on 5 or 6 day schedule. Shoulder season, i.e., May, June and October expect fluctuating hours, it could be less than 40 hours/week. Overtime is paid after 48 hr / week.

Training: Pre-opening training programs and on-the-job training.

Performance: Minimum 1 per season; opportunity to discuss performance with supervisor,

Evaluations: Identify needs and interests for development.

Payroll: The Resort uses a direct deposit payroll system, a bank account is required.

  • Payroll is deposited bi-weekly, which includes 4% vacation pay.
  • Insure that you have sufficient cash for the first 4 weeks of employment.

Accommodations & Meals: Staff residence; one or two per room depending on the demand.

  • Payroll deduction for residence is $15.45 per week/ $30.90 bi-weekly.
  • Bedding (twin bed) and towels are NOT supplied, please ensure that you supply your own.
  • Laundry facilities available for your personal use
  • Staff cafeteria meals are $3.65 purchased as a meal ticket for 10 meals $36.50 which is deducted from your bi-weekly pay.
  • Dining at the 19th Hole Restaurant at (50% off) and Churchill’s (20% off).
  • Employees and Guests dining with the employee are entitled to a 20% discount on food purchase excluding alcoholic beverages

Other Benefits: One complimentary spa treatment for staff. Complimentary meal for staff and a guest in Churchill’s Restaurant.

  • Complimentary one night stay at a Signature Resort
  • Special staff rates available at other New Castle properties
  • Employees are entitled to a 20% discount on Spa Service and Products
  • Employees are entitled to a 20% discount on Gift Shop purchases excluding tobacco products.

Employees are entitled to complimentary golf and a 50% discount on power car and club rentals, 20% discount on Pro Shop Merchandise

Uniform Requirements: Uniforms are supplied, depending on the position the employee may have to supply some aspects of their uniform requirements.

Use of Facilities: Pool, fitness centre, golf. Other activities; game room with pool table, T.V. room, basketball hoop, volleyball, organized sports, wireless internet access and social events.

Relocation in fall: Attempt to identify new employees for those interested.

Response to Applications: Interviews conducted in March. All applicants must apply online and have a valid email address.

 

WE ARE A SMOKE FREE ENVIRONMENT

There are designated smoking areas for our guests as well as designated areas for our employees.

To apply visit the following website: https://recruiting.adp.com/srccar/public/RTI.home?c=2171607&d=ExternalCareerSite-CA#/

Closing Date: January 30th 2020