BHTM Summer Internship: Cabot Links Front Desk Agent

Built by dreamers, for dreamers.

As a Front Desk Agent, you should share a passion for service excellence and infuse enthusiasm into everything you do. You will work to provide the highest level of service in a knowledgeable, professional manner while striving constantly to exceed guest expectations.

Core Accountabilities:

• Help to build the Cabot Experience for our guests through a “customer comes first” attitude by providing hands on timely quality service, exceptional value and a superior product
• Create 100% satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations

• Demonstrate a high level of customer service at all times
• Ensure that each guest receives a warm welcome and introduction to Cabot offerings
• Ensure an efficient reception experience for guests
• Achieve positive outcomes from guest inquiries in a timely and efficient manner
• Accurately input all guest data and prepare daily reports
• Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Be knowledgeable of the local area amenities and activities
• Maximize room occupancy and use up-selling techniques to promote lodging services and facilities
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash
• Assess guests’ needs and provide the appropriate information on resort activities, real estate and the resort in general
• Facilitate the collection of client profile information for CRM (client details/personal and real estate interests etc.)
• Be knowledgeable of the products, amenities and real estate offerings throughout the resort
• Facilitate prospect/buyer introductions with Supervisor, Owner’s Experience
• Manage supplies inventory and assist with general office administration
• Ensure Front Desk is kept clean, tidy and organized at all times
• Comply with Cabot health and safety legislation
• Other duties as assigned by management

Qualifications:

• High school diploma, with post-secondary course in Hospitality preferred
• Excellent computer skills, experience using reservations systems an asset
• Positive attitude and excellent organizational, communication, and interpersonal skills
• Excellent telephone manner
• Commitment to delivering a high level of customer service
• Ability to work flexible hours – weekends and evenings as required
• Strong attention to detail
• Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas
• A team player and a self-starter, yet able to work independently within Cabot Links’ standards
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• Excellent grooming standards
• Real estate experience would be considered an asset, however is not required

Physical Demands:

• Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties
• Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs

To apply, send a cover letter and resume to Megan_Ringer@cbu.ca