About us
Ridge on the Chimney is Cape Breton’s newest luxury accommodations set atop a short walk from Chimney Corner Beach. Each unit is uniquely designed by local Nova Scotia Architect, MacKay-Lyons Sweetapple, and features thoughtful finishes including wood fired hot tubs and outdoor showers. With full wall windows facing one of the most amazing views and sunsets, guests are sure to have a memorable stay on the island.
We are customer-centric, and our goal is to provide our guests one of the most memorable stays on the island with experiences grounded in place, partnerships and purpose.
Our work environment includes:
The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with local services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. The Guest Service Agent will ideally be a steward of the area, and able to promote local experiences to the guests based on their preferences and needs.
Essential Functions and Responsibilities of the job include but are not limited to:
Guest Check-in and out:
Knowledge, understanding, and adherence to Ridge on the Chimney Core Values and and ability to perform duties such as check guests in and out in a courteous and pleasant manner. Most checkins will be self serve, but some may require support. Use the appropriate phrases and greetings when interacting with guests. Provide information pertaining to available services and facilities near our location and on the island, points of interest and entertainment attractions, making reservations as needed.
Guest Services:
Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.
Guest Reservations:
Use proper telephone and reservation etiquette including describing the location and the units, proper rate quotation and capturing reservations if needed, as much of this is maintained digitally through our booking platforms.
Qualifications
Knowledge/Education/Experience:
Physical Requirements:
Communication Requirements:
Job Types options: Full-time, Permanent, Fixed term contract, Internship / Co-op
Contract length: 3 months
Salary: $20.00-$23.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location: Hybrid remote in Margaree, NS B0E 2B0
Expected start date: ASAP
Contact: Marco@ridgeonthechimney.com