BHTM Summer 2022 – JW Marriott The Rosseau Muskoka – Server – Food & Beverage – Ontario

JW Marriott The Rosseau Muskoka – Server – Food & Beverage

Role Summary
Reporting to the Food and Beverage Supervisor and the Food and Beverage leadership team, this
position is responsible to serve food courses and alcoholic beverages to guests. Servers have
in-depth knowledge of the menu selections in order to accurately answer guest questions and
communicate with the kitchen regarding food substitutions, length of wait, re-cook orders, dietary
requirements and all allergies.

• Ensure uniform and personal appearance are clean, wrinkle free and professional
• Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption including disinfecting hands prior to handling food
• Inspect the cleanliness and presentation of all china, glass and silver prior to use
• Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
• Anticipate guests’ service needs including asking questions of guests to better understand and act on their needs
• Accurately serve food and beverages to guests as per their order and set tables as per our standards
• Actively listen and respond positively to guests questions, concerns and requests using brand or property specific process to resolve issues, delight and build trust
• Provide assistance to individuals with disabilities including assisting visually, hearing or physically impaired guests with in the Marriott guidelines
• Assist team members to ensure proper coverage and prompt guest service
• Follow appropriate procedures for serving alcohol
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Complete closing duties including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, re- stocking items, turning off lights, locking doors and completing daily cleaning checklist
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

• At least one year of related work experience
• Knowledge of basic sanitation controls and purpose and use of cleaning supplies
• Knowledge of food handling safety and sanitation procedures

Working Conditions
• Must be able to work flexible hours including days, evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance
• Stand, sit or walk for an extended period of time or for an entire shift
• Move up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting and pulling
• Move over sloping, uneven or slippery surfaces

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive,
barrier-free recruitment and selection processes and work environment in accordance with the
Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work
with applicants requesting accommodations at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages
all qualified applicants to apply.


To apply please send your resume & cover letter to copying in