BHTM Summer 2022 Internship – Lead Houseperson – Cabot Cape Breton – Inverness, NS

  • Location: Inverness, Nova Scotia
  • Deadline: February 27, 2022

Title:                        Lead Houseperson

Reports to:            Housekeeping Manager

Location:                18 Cabot Lane, Inverness, NS, B0E 1N0

Job Type:                Full-time Seasonal – May through October (Ability to work flexible hours)


Cabot Cape Breton
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness—Cabot Cape Breton is Canada’s first and only authentic links golf resort. Featuring 46 holes of exhilarating golf, including two acclaimed World Top 100 courses, 72 rooms of award-winning accommodation, 19 luxury Golf Villas, with 22 additional homes currently under construction, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

Position Overview

At Cabot, our housekeeping team has a significant impact on our guest experience. As our Lead Houseperson you lead a team of people who care deeply about the experience our guests have. The small details matter to you and it shows in how our guests enjoy the comfort of their home away from home. Your communication skills are clear, concise, and consistently have a positive, caring tone. You are not afraid of hard work and helping your team evolve together to constantly perform to a high standard. The role is exciting and busy, and if you are keen to learn, we are keen to teach. You are proud to represent the Cabot brand, and proactively act as an ambassador and role model.

You are an INSPIRING LEADER who provides clear and engaged leadership to all team members by actively connecting with a positive and team-oriented communication style regularly and openly with the intent of winning together. Under the guidance of the Housekeeping Manager, you are energized by the opportunity to train and develop other team members on daily operations of the housekeeping department and inspire a best-in-class team who collaborates within, and across all of Cabot Cape Breton’s departments. You COMMUNICATE clearly with the intent to connect and to act in a professional manner with guests, and associates.

You are positive and enthusiastic, displaying an unparalleled WORK ETHIC. Responsible, reliable, and energized by the variety of tasks involved in world class accommodations, you enjoy the opportunity to demonstrate a superior guest experience while completing crucial tasks, and proactively seeking additional and new responsibilities. You demonstrate a self-sacrifice and team-orientated attitude with a willingness to listen, PROBLEM SOLVE, and share ideas.

Your AGILITY allows you to think on your feet, handle multiple duties under pressure, and quickly learn luxury hotel standards and the importance of each guest room. Your LEARNING MINDSET enables you to enthusiastically develop leadership skills and proficiencies with all housekeeping equipment while gaining a thorough knowledge of the Cabot brand.


Under the direction of the Housekeeping Manager and Housekeeping Supervisor you will:

  • Develop, motivate, and monitor the performance of new Housepersons.
  • Delegates daily duties and team objectives.
  • Allocate and manage team resources.
  • Ensure all Housekeeping vehicles are maintained, and any damage reported to the Housekeeping Manager.
  • Complete reports and make recommendations when required.
  • Sign in and out master keys daily.
  • Support Attendants in stripping soiled linens, towels, and removing trash from guest rooms.
  • Collect dirty dishes and soiled linen from vacant/dirty guest rooms and/or supply closets and transport to laundry room.
  • Clean/sanitize used dishware from rooms.
  • Deliver and/or retrieve items to guest rooms upon request by guest.
  • Maintain proper usage of cleaning supplies and equipment.
  • Restock inventory of supply closets daily.
  • Be environmentally aware; play an active part in departmental and company environmental practices.
  • Return and properly tag all lost and found articles to the appropriate location.
  • Follow departmental policies, procedures, and service standards.
  • Report necessary repair items to Maintenance department, this includes but is not limited to damaged/burned out light bulbs, dripping faucets, running toilets, etc.
  • Comply with proper security, fire regulation, and all health and safety policies.


Qualifications and Experience

  • Valid Class 5 Nova Scotia Driver’s License is required.
  • Hotel industry experience – previous housekeeping experience an asset.


Physical Demands

  • Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching, pushing, pulling and/or lifting.
  • Exerting up to 50 pounds of force occasionally, and/or up to 35 pounds of force frequently or constantly lift, carry, push, pull or otherwise move objects.
  • Ability to ascend or descend, stairs and ramps on an occasional basis.

Apply Here!