BHTM Summer 2022 Internship – Bell Captain – Cabot Cape Breton – Inverness, NS

  • Location: Inverness, Nova Scotia
  • Deadline: February 27, 2022

Title:                        Bell Captain

Reports to:            Guest Service Supervisor

Location:                18 Cabot Lane, Inverness, NS, B0E 1N0

Job Type:                Full-time Seasonal – May through October (Ability to work flex hours)


Cabot Cape Breton
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness—Cabot Cape Breton is Canada’s first and only authentic links golf resort. Featuring 46 holes of exhilarating golf, including two acclaimed World Top 100 courses, 72 rooms of award-winning accommodation, 19 luxury Golf Villas, with 22 additional homes currently under construction, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

Position Overview

If you love meeting new people, leading a team, and enjoy working outside, this role is for you! As Bell Captain you have a passion for meeting people and bringing a smile to their face. You will have the pleasure of being the first – in person – smiling face that greets our guests when they arrive at the resort. You are a vital member of the team responsible for Cabot Cape Breton’s world class first impression. Our guests know they are special when you greet them by name and offer personalized information on services and amenities available. You are proud to represent the Cabot brand, and proactively act as an ambassador and role model.

You are an INSPIRING LEADER who provides clear and engaged leadership to all team members by actively connecting with a positive and team-oriented communication style regularly and openly with the intent of winning together. Under the guidance of the Guest Services Supervisor, you are energized by the opportunity to train other team members on the activity that takes place on and around the driveway.

You COMMUNICATE clearly with the intent to connect and always act in a professional manner with guests and associates, and your colleagues value your willingness to listen and share ideas. Your WORK ETHIC is unparalleled, you action precise instructions in a timely manner, enjoying the opportunity to demonstrate a refined craftsman approach to repetitive tasks, and proactively seek additional and new responsibilities. You are a PROBLEM SOLVER and can-do attitude that models the self-sacrifice and team-orientated attitude required of world class leaders and teams.


Executional Excellence

  • Oversee the operation of the Bell Staff team, including managing arrivals, departures, and guest needs.
  • Greet guests upon arrival to the resort in a friendly and professional manner.
  • Assist guests with their luggage and escort them to their room upon completion of check-in with front desk.
  • Provide information on room features, resort facilities and emergency procedures.
  • Ensure the arrivals area is always clean and safe.
  • Knowledgeable about daily resort activities, group, and VIP arrivals.
  • Oversee on the job training for all new Bell Staff.
  • Coach and provide forward moving feedback to team members.
  • Provide elite anticipatory guest service and uphold satisfaction by dealing with concerns in a timely manner.
  • Assist the Guest Service Supervisor in preparing weekly team schedule to ensure appropriate staffing levels.
  • Provide valet as required, including opening car doors and parking guest vehicles.
  • Store and retrieve luggage, golf clubs, and other objects for guests as needed.
  • Communicate special guest requests to the Manager, Front Desk.
  • Offer guest assistance with:
    • Providing directions and escorting whenever possible.
    • Transportation requests.
    • Bike rentals.
  • Deliver items to guest rooms as instructed.


Qualifications and Experience

  • Valid Class 5 driver’s license.
  • Ability to drive automatic and standard transmission vehicles is an asset.
  • Class 4 driver’s license considered an asset.


Physical Demands

  • Work outdoors for several hours in varying environmental conditions such as heat, cold, rain, snow and wind.
  • Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching, or sweeping.
  • Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.

Apply Here!