BHTM Summer 2021 – Reservations Agent – The Algonquin Resort – Saint Andrews NB

You love being organized and helpful, friendly and efficient. In the role of Reservation Agent you get to do be all that as this role handles hotel room reservations requests for our guest so that the hotel can maximize occupancy. In this position you will share information about your hotel, the surrounding area, special events, and — if needed — work with the guest to meet special requests/needs. In the role of Reservations Agent, you will:

• Be a First Point of Contact — often you will be the first person speaking to a potential guest, so they need to hear the sincere hospitality your hotel is offering in your voice. A professional demeanour and the ability to handle requests promptly and accurately will be essential. You will also be the communication hub for your team including Guest Services and Sales so they are always “in the loop”.
• Be a Systems Expert — this role works on with reservations and other hotel systems throughout the day, so you will need to be computer friendly if you are to do your job as efficiently and accurately as possible.
• Be an Expert Tracker — who does and does not show up for their reservation; room availability; wait listed guests; alternative arrangements for close out dates; filling and blocking rooms; communicating challenges or anticipated difficulties to those who need to know — you are the tracker and communicator of all this and more. A very important job!
• Be a Safety & Security Agent — follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Experience in a hotel or related field as well as related college coursework is preferred. Previous customer service experience is required as is proven experience with accurate and speedy data entry. The ability to use a computer and to learn various reservations related software programs/equipment is also required. Verbal and written English language proficiency is needed as is the ability to deal with difficult situations and people, while exhibiting a consistent level of professionalism and the ability to evaluate and select among alternative courses of action quickly and accurately. Physical requirements include the ability to sometimes work long hours, mostly in an office setting; sedentary work, i.e. exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; the ability to work under variable temperatures and noise levels; the ability to see details; the ability to bend, stretch, twist or reach with your body and arms.