BHTM Summer 2020 Internship, Keltic Lodge, Ingonish Cape Breton: Bell Person

  • Location: Ingonish Cape Breton
  • Deadline: March 13, 2020 at 11:00 pm

JOB SUMMARY: To ensure customer satisfaction by offering the highest calibre service to the resort guest on arrival and departure and throughout the length of the guests stay.



  • Experience in hotel or a related field helpful
  • Will Train


  • Computer, telephone, photocopy machine, fax machine and other office equipment.


  • Available to work weekends, evenings, holidays and shift work
  • Excellent verbal communication and interpersonal skills
  • A passion for dealing with the public
  • Thrives under pressure
  • Team oriented
  • Customer service focused with an eye for details
  • Professional manner and outgoing personality
  • Good Command of the English language
  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs and periodic lifting of back of up to 75lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending stairs and terrain



Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

  • To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
  • Greet all guests with a smile and an appropriate hospitality greeting.
  • To be on your post in the lobby at all times ready to greet and offer assistance to all guests; returning to this post after the completion of any/all tasks.
  • To provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the resort.
  • To know the check in and check out Procedures as well as resort outlet hours.
  • Provide information on resort facilities, meeting functions, dining facilities, local alternatives, spa information, golf course information and local visitor and tourist attractions.
  • Provide luggage storage for guests as require.
  • To do room changes and other miscellaneous services and deliveries as requested by the Guest Services Manager on duty in a timely and efficient manner.
  • Conduct designated deliveries to guestrooms: messages, facsimiles, parcels, packages, envelopes, newspapers, golf clubs, keys, and/or other items requested.
  • Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behaviour to GSM and resort security services.
  • Assist in fire alarms by fulfilling duties as outlines in the hotel fire response manual.
  • Awareness and acknowledgment of all functions and special activities occurring on site on any given day.
  • Other duties as required

Keltic Lodge at the Highlands functions 7 days a week, 24 hours a day from mid May to mid October.

To Apply please send resume and cover letter to