BHTM Summer 2020 Internship, Blue Mountain Ontario: Guest Services Representative

  • Location: Ontario
  • Deadline: February 20, 2020 at 11:00 pm


  • Hourly rate of $15.65
  • Your choice of Full Time or Part Time Hours
  • Resort perks:
    • Free Ski/Snowboard Pass;
    • Discounted lift tickets you can share with your friends;
    • Free rentals;
    • Staff priced meals & Starbucks treats;
    • Retail savings at Columbia, North Face, Red Devil, Hillside, Lifted and more;
    • Staff room rates at all our hotels;
    • Reduced rate experiences at all other Alterra Mountain Company resorts.


  • Handle sales transactions for season passes tickets, lessons and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery.
  • Offer products and services best suited to what they’re looking for. Have complete knowledge of all snow school and kid’s camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly.
  • Promote, encourage and administer season pass sales, processing, printing, mailing, pick-up and all related logistics and policies (waivers, lost and forgot passes, etc.)
  • Serve as reception for the location (VCL/GCL and SBL)
  • Occasionally work within a call centre environment to field and document all guest service-related calls, respond to voicemail and email messages in a timely and efficient manner, be knowledgeable of, communicate, and book snow school and kid’s camp products and lessons.
  • Lost and Found: Assist guests with lost/found/stolen inquiries, in person, on the phone or via the L&F email, utilize the Property Database for tracking, tag and document found items, file reports, know the L&F manual, sell tickets and lessons and other duties as required.


  • Excellent customer service, interpersonal and communication skills
  • Extensive Computer experience and technical skill required. Comfortable working on computers and learning new software programs.
  • Experience handling money
  • Computer skill required
  • Ability to work independently, multi-task and troubleshoot
  • Team oriented with an energetic, friendly, cheerful and animated demeanour

To apply please email a resume and cover letter to


Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state- of-the-art conference space caters year-round to corporate meeting groups. Blue Mountain is owned by Alterra Mountain Company and offers the Ikon Pass, the new standard in season passes. Visit for more information.


Alterra Mountain Company is a family of 14 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

For more information, please visit