BHTM Summer 2020 Internship, Blue Mountain Ontario: Contact Centre Agent

  • Location: Ontario
  • Deadline: February 20, 2020 at 11:00 pm

Call Centre Associates sell and reserve lodging and recreation packages to potential guests via in-bound calls. We provide detailed information regarding all aspects of the resort and its offerings.  As the “voice” of Blue Mountain, we service Fully Independent Travelers (FIT), conference guests and the general public.


  • Hourly rate of $15.65
  • Your choice of Full Time or Part Time Hours
  • Resort perks:
    • Free Downhill Mountain Biking pass;
    • Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster!
    • Discounted Golf rounds at Monterra Golf
    • Staff priced meals & Starbucks treats;
    • Retail savings at Columbia, North Face, Red Devil, Hillside, Lifted and more;
    • Staff room rates at all our hotels;
    • Reduced rate experiences at all other Alterra Mountain Company resorts.


  • Sell and/or reserve lodging for leisure, group and conference guests
  • Sell and/or reserve bookable activities such as Golf, Snow School and Kids @ Blue offerings to independent travellers and locals
  • Sell season passes and gift cards
  • Consistently use the Blue Mountain Resorts sales script while striving to consistently achieve set sales targets while providing exceptional customer service
  • Provide accurate & detailed information and inform callers on resort offerings, inspiring exciting & transformational experiences
  • Stay up-to-date with new and changing information through various resources provided
  • Participate in staff events to increase knowledge of resort offerings


  • Thrives in a sales environment; some previous sales experience an asset
  • Previous Contact Centre or Customer Service experience an asset
  • Advanced computer skills: comfortable working with multiple systems and multi-tasking
  • Excellent customer service, interpersonal and communication skills
  • Articulate, with an excellent command of the English language

DEPARTMENT: Contact Centre  


To apply please email a resume and cover letter to


Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state- of-the-art conference space caters year-round to corporate meeting groups. Blue Mountain is owned by Alterra Mountain Company and offers the Ikon Pass, the new standard in season passes. Visit for more information.


Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia.  Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service centre in British Columbia, Canada. Alterra Mountain Company honours each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

For more information, please visit