BHTM – Guest Service Agent – Hampton Inn Sydney

  • Location: Sydney NS
  • Deadline: March 31, 2021

Guest Services Agent

Job details

  •  Day, Evening, Night, Weekend, Overtime, On Call, Early Morning, & Split Shifts
  •  Start date Starts as soon as possible


Experience an asset

Specific Skills
Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests’ departures, calculate charges and receive payments; Investigate and resolve complaints and claims; ; Answer telephone and relay telephone calls and messages; Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments
Business Equipment and Computer Applications
Opera; Multi-line switchboard; Internet; Central reservation system (CRS)
Bondable; Criminal record check
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods
Personal Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Reliability; Organized

To apply please send your resume and cover letter to