BHTM 2021 Summer Internship – Front Desk Agent & Housekeeping Room Attendant – Becker’s Chalets

Position: Front Desk Agent and Housekeeping Room attendant position (full time position including both departments)

Company: Becker’s Chalets

Location: Jasper National Park, Jasper – Alberta – Canada 

Status/Dates: Seasonal:  mid-April to October

Hourly Wage: $15.50 – $18.00

 

About us:

Becker’s Chalets is a family oriented seasonal resort, just 5km south of the hustle and bustle of the Jasper town site. Located along the Athabasca River, with mountainous views and lots of green space – it is a very quiet and relaxing location for both guests and employees alike. As a team, we all work together to ensure that our guests have a very clean, comfortable, and memorable stay. We have been recognized with numerous Employers of Choice awards and Housekeeping awards and have achieved our level 3 in the Alberta Hotel and Lodging Association’s Health and Safety Program.

 

Job Description:

As the Health and Safety of our employees are extremely important within our organization, we will go through extensive training to ensure that everyone understands our policies and procedures in regards to safe workplace practises, especially during a pandemic

 

Front Desk Job Description:

• As a front desk representative, your shift will fall in between the hours of 7am and 11pm, when the office opens or closes: it is not open 24 hrs/day.
• Most of your shift will comprise of working with one other team member; together you will ensure that the guests you encounter have a positive and memorable first/last impression of Becker’s Chalets and Becker’s Gourmet Restaurant.
• Throughout your day, you will be interacting with our guests either through check in, check out, general enquiries, gift shop purchases, or in passing. As customer service is of utmost importance for this position, this will be done in a very polite, professional, friendly, prompt, and efficient manner.
• You will be required to memorize our reservation codes and know the room description for each code in order to succeed in this role – this should be done prior to training on the computer software (which is based on these codes).
• You will become proficient with our reservations software, Visual One, based on the training that you will be provided – basic computer skills are required in order to navigate the computer system (both Visual One and Outlook).
• Front desk tasks include, but are not limited to: answering phone calls/emails, assisting guests, check-in/check-out procedures, make/change/cancel reservations (for the chalets, restaurant and White Water Rafting), handle payments, clean/ disinfect/organize/tidy/vacuum/ and restock the front desk area (including behind the desk, in the bathrooms, lounge area and small gift shop). You will also be responsible for filling out chalet gift certificates, communicating interdepartmentally, and handling any guest feedback (ex. suggestions, compliments, and/or complaints).
• Periodically, your supervisor(s) will check in with your team to see if any assistance is needed, however you will be working under minimal supervision on a daily basis.
• Sometimes, over and above your daily tasks, other spontaneous jobs may be requested/required of you, depending on the help required.

 

Housekeeping Job Description:

As a housekeeping room attendant, your typical work day and responsibilities will be as follows.

• Your day will begin with a team meeting, preparation of groups and golf cart load up.
• After receiving your daily list, you will head out in groups of 2 and/or 3 to begin cleaning the early checkouts (go’s).
• Cleaning will consist of dividing the workload of each chalet with your group members to achieve the highest standard of cleaning, based on your provided training, along with confirming no maintenance issues are present and that the chalet is fully inventoried/stocked upon completion.
• Cleaning task within these cabins will include, but are not limited to: full kitchens, full bathrooms, fireplaces, dusting & disinfecting, making beds, restocking supplies, sweeping & sanitizing balconies/patios, along with vacuuming/washing multiple different floor types in different sized chalets.
• After your paid 30-minute lunch break, you will finish the check-outs, if not already completed, and begin cleaning the stay overs, as per your provided training, to achieve the highest standard of cleanliness.
• Once your daily list is completed to excellent standards, you may be required to assist other groups or to complete additional tasks that are requested in the housekeeping department.
• Upon completion, as a large team, everyone will meet in the housekeeping/laundry room to unload, restock and organize themselves for the following day.
• Periodically throughout your work day, your supervisor(s) will check in with your group to check for issues you may have encountered, to restock necessities and/or to provide feedback on completed chalets
• Throughout your day, you will be interacting with our guests either through requests or in passing. As customer service is of importance to us, this will be done in a polite, friendly, professional, and efficient manner.
• While at work, you must always comply with all health and safety policies/procedures, as outlined during your provided training
• Sometimes, over and above your daily tasks, other spontaneous jobs may be requested of you, depending on the help required on property at that time.
• Your role could also include stripping dirty linen from rooms upon checkout and/or disinfecting rooms earlier in the day, followed by joining a group and doing housekeeping once stripping duties have been completed.

 

Qualifications:

Experience

• No experience required however previous front desk, customer service, and/or housekeeping experience is an asset and will be given priority
• Basic computer experience/skills are a must

 

Required Skills

• Proficient in English (writing, speaking and understanding)
• Achievement-motivated to meet and surpass set realistic goals
• Reservation codes must be memorized prior to the first day of training
• The ability to learn quickly and retain lots of information
• The ability to work well under pressure and in high stress situations
• Must be pleasant, friendly and able to address problems or special requests in a professional, polite, efficient, and effective mannered
• The ability to take the initiative do what needs to be done
• Strong communication and people skills
• Great team spirit
• Good attention to detail
• Great Organizational and multi-tasking abilities
• Customer service driven
• Polite and well mannered
• Honesty & Integrity
• Adaptable, reliable, and punctual

 

Working Conditions:

• Working under pressure at times
• Being able to handle both positive and negative feedback
• On-site training provided
• Staff uniform provided
• Typically working teams of 2
• Paid 30-minute break
• Approximately 7 hours per day, 6 days per week (1 day off per week)
• Supportive team environment

What we offer:

• Newly renovated staff accommodations
• Very competitive wages
• Free uniform
• Contract end bonus, based on performance
• Training is provided
• Staff discounts (rooms, restaurant & gift shop)
• Free White Water Rafting
• Monthly staff BBQ’s
• Recognition for great work
• Aquatic & Fitness center corporate rates
• Staff bicycles, basketball hoop, and some sports equipment availability
• Free WIFI – intermittently
• Staff Health and Wellness program
• Team building activities
• Lasting friendships and memories to cherish

 

If you are interested in joining the Becker’s family, please email us your resume and 3 work related references to   emma@beckerschalets.com

Thank you so much for your interest!
We hope to have the opportunity to work with you this coming season!