Assistant Terminal Manager: Marine Atlantic

  • Location: North Sydney, NS
  • Deadline: February 17, 2020 at 4:00 pm

At Marine Atlantic, we do so much more than get people from point A to point B. Whether it’s reunions, long-awaited trips home, or the start of a new adventure, we bring people together. We couldn’t bring people together every day without our own dedicated employees. Our employees embody our core values; they are safety oriented team-players who exhibit integrity and commitment, and always strive for excellence. Their understanding and commitment to our values make our employees an invaluable part of our organization.

Marine Atlantic is currently looking for Assistant Terminal Managers (ATM) to work with our Terminal Operations department located in North Sydney, NS. The successful candidates will be required to work shift work including evenings, weekends and backshifts.

Terminal Operations ensures that the various terminal facilities are appropriately staffed and supported to meet schedule and customer requirements. The Terminal’s mandate is to provide a safe, efficient, environmentally friendly, and on-time ferry service, operating between Port aux Basques and North Sydney year round and between North Sydney and Argentia during the summer season. The Terminal is committed to maintaining a high level of customer service and operating within budget and in accordance with Marine Atlantic’s Corporate Values.

Reporting directly to the Terminal Manager, the Assistant Terminal Manager provides 24 hour coverage and is responsible for supervising the daily terminal operational activities. The ATM provides supervision to employees at the Terminal involved in customer service, ticketing, vessel loading/offloading, terminal administration and janitorial services.

This includes Customer Service Supervisors, Ticket Clerks, Stevedores, Traffic Directors, Terminal Assistants, and other positions. The number of employees supervised varies by season.

Additional Key Areas of Responsibility

  • Ensure that Terminal activities associated with vessel loading and offloading are planned and coordinated to maximize efficiencies and maintain on-time performance;
  • Ensure compliance with Company and legislated safety practices and procedures (e.g. holding daily toolbox meetings, documenting safety incidents, ensuring employee compliance with personal protective equipment, etc.);
  • Provide supervisory support to Terminal staff to provide a high level of customer service in accordance with company standards and policies. Interact with customers and staff in a professional and courteous manner, addressing customer questions and issues as required.
  • Investigate incidents involving employee or customer injuries or property damage; conduct root cause analysis and make recommendations on corrective actions; follow up to ensure corrective actions have been taken;
  • Ensure daily staffing levels at the Terminal are appropriate to meet operational requirements by assessing the daily traffic volumes and vessel schedule;
  • Prepare daily traffic related reports to be distributed to designated shore and vessel departments, and managers;
  • Coordinate with appropriate persons or departments to address maintenance or equipment deficiencies or repairs required at the Terminal.

What qualifications do I need to be considered for this opportunity?

A combination of equivalent education, job-related training, and work experience in a related position.


  • Demonstrated leadership and supervisory experience, ideally working in the transportation industry.
  • Education: Business or Technical Degree or Diploma (or a combination of the following skills).
  • Strong customer service background and experience
  • Excellent communication skills, verbal and written
  • Proficient in Microsoft Office Suite of Applications

Assets Qualifications

  • Experience supervising in a unionized environment
  • Accident Investigation Experience
  • Dangerous Goods Certificate
  • First Aid Certificate
  • WHMIS Certificate
  • Emergency Response Certification and Experience
  • Proficient in both Official Languages, English and French


Upon review of the resumes, TOWES (TEST of Workplace Essential Skills) may be part of the selection process for this position.

Why work for the Marine Atlantic team?

As part of the Marine Atlantic team, you will participate in a variety of ongoing training programs and development opportunities to navigate your career and chart your course for success. We provide a positive and inclusive work culture that is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Some benefits of working with Marine Atlantic include competitive salaries, defined benefit pension plan, comprehensive health benefit packages, and professional development opportunities. Come experience the pride of working with an organization with newly constructed and revitalized infrastructure that has positioned itself for the future.

How do I become a part of the team?

If you meet the listed qualifications, are interested in this opportunity and exemplify our core values, please apply online before 4 pm Atlantic Time on 17 February 2020.

All applicants must apply online:

Additional Information

Marine Atlantic is a Federal Crown Corporation that provides a vital ferry service link between Newfoundland and Labrador and mainland Canada.

At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse environment, where all employees and customers feel welcomed, valued, and respected.

Marine Atlantic invites applications from all qualified candidates and hires on the basis of merit. We are committed to the principles of equitable employment for all and strongly encourage applications from Women, Indigenous People, Persons with Disabilities, Visible Minorities and persons of any sexual orientation or gender identity and expression. If you are a member of one of these groups, we invite you to self-identify on your application, cover letter or resume.

To receive this job poster in an alternative format, please contact the Marine Atlantic Human Resources Department (