BHTM ONLY – Night Auditor Relief, Cabot Links

Requirements

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

Qualifications:
• Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas
• Experience in Night Audit with an accounting background is an asset
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Excellent communication, guest service and time management skills
• Detail oriented
• Able to organize, plan ahead and manage workload
• A team player and a self-starter, yet able to work independently within Cabot Links’ standards
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• Knowledge of the hotel industry and golf course knowledge
• Excellent computer skills, specifically Microsoft Office, PMS, and Internet
• College or University degree preferred in Hospitality/Customer Service or a minimum of 3 years’ experience in a guest services role

Responsibilities

Essential Responsibilities & Duties:
• Greet guests in a friendly and professional manner according to Cabot Links’ standards
• Engage each guest as a unique individual and listen attentively to their requests
• Perform accurate check-ins and check-outs of guests daily
• Answer the telephone in a timely and professional manner
• Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies
• Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
• Anticipate and address guest’s service needs
• Listen to guest’s complaints or concerns and resolve their issue in a timely manner
• Promote a safe working environment
• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
• Verify revenue from all sources is accurately balanced, follow up on any discrepancies
• Post any transactions needed
• Perform end-of day procedures
• Produce daily reports for departments and department heads
• Compile and run statistical reports for all departments and transfer information to our Accounting department
• Other duties as assigned by management

Application Details

Physical Demands:
• Ability to remain alert and display strong attention to detail at all times during overnight scheduled shifts
• Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties
• Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs

Preference will be given to graduates or students that can stay until October but students can apply.

If you would like to apply for this position, please send your resume to jennifer_currie@cbu.ca by May  22, 2017.