BHTM ONLY – Keltic Lodge – Guest Services

Requirements

Position:        Guest Services Supervisor

Reports to:    Guest Services Manager

About Keltic Lodge Resort & Spa:

Keltic Lodge Resort and Spa is a Cape Breton Island gem. Spectacularly perched high on a headland overlooking the vibrant Atlantic Ocean, our majestic property on the Nova Scotia shoreline has been welcoming guests since 1940. This iconic facility sprawls over 38 acres on the middle head peninsula within the Cape Breton Highlands National Park of Canada.

Qualifications:          

  • Previous Guest Services experience and accounting knowledge required
  • Excellent ability to multi-task; handling a number of tasks in an intense, fast paced and ever-changing environment, remaining calm and courteous at all times
  • Able to evaluate and select among alternative course of action quickly and accurately
  • Effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Proven customer service skills, at all times displaying professional mannerisms and appearance
  • Excellent and professional communication skills;  including verbal, written and social media
  • Motivated self starter, responsible and reliable, able to work effectively as a team member and independently.
  • Highly flexible in terms of working hours

Responsibilities

The Guest Services Supervisor is responsible for the smooth operation of Guest Services and for ensuring that all standard operation procedures pertinent to Guest Services are followed in order to maximize guest service, revenue and employee morale. This position’s schedule includes regular midnight and evening shifts.

 

  • Greeting all guests and visitors to our property with a smile and welcoming manner displaying our signature “Cape Breton Hospitality”
  • Ensuring all guests leave Keltic Lodge Resort & Spa with a positive experience by anticipating guest needs and providing personalized service demonstrating a strong commitment to our guest service standards
  • Being increasingly knowledgeable and able to answer questions concerning all aspects of resort amenities, services and activities including local attractions and services
  • Consistently displaying a team approach, assisting other departments with a co-operative and pleasant attitude
  • Displaying adherence to Resort and department policies, procedures and service standards
  • Providing reservations, concierge, recreation, bell desk, Inn at Keltic and gift shop services as required
  • Assisting with training and development within the Guest Services department
  • Ensuring resort housekeeping standards are being maintained in all public spaces and guest rooms including physical checks and maintenance of these areas
  • Ensuring the Guest Services department is providing exceptional guest service for all aspects of check-in, stay-over and check-out of resort guests; including individuals and groups

Application Details

Dates:                         mid-May – mid-October 2015

Salary:                        Competitive salary offered

Location:                    Ingonish Beach, NS

Website:                     www.kelticlodge.ca

Deadline:                    Monday, February 27, 2017

To Apply:                        Send resume and cover letter to:  guestservicesmgr@kelticlodge.ca

Notes:

  • This position is being advertised elsewhere
  • Shared accommodation is available starting at a rate of $20.00 per week
  • Meal plans are available for $3.65 per meal for lunch or dinner
  • Continental breakfast is provided each day