BHTM ONLY – Housekeeping – Cabot Links

Requirements

Title: Houskeeping Intern, May  – October
Reports to: Supervisor, Housekeeping/Manager, Housekeeping
Location: 18 Cabot Lane, Inverness, NS, B0E 1N0

Position Overview:

As a Housekeeping Intern at Cabot, you will be the main point of contact between the Housekeeping Departments and its associates, as well as other departments at the resort. This position will be responsible for coordinating the day-to-day activities of the Housekeeping Department and working closely with the Housekeeping Attendants, House Persons and Housekeeping leadership team. Departmental and interdepartmental communication is critical to ensure the cleanliness of the guest rooms and public areas. This position will also be responsible for scheduling and ensuring a smooth and efficient operation of the department.

Qualifications:

  • Previous experience is an asset
  • Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
  • Must be highly organized, energetic and possess the ability to work well under pressure
  • Must be able to handle a multitude of tasks, work independently or part of a team in an intense, ever changing environment
  • Must possess strong administrative skills, ability to prioritize and maintain control over workloads
  • Must be Guest-oriented, have a vibrant personality and radiate enthusiasm to assist people
  • Must have the ability to organize files and office systems
  • Must possess the ability to make informed decisions through organizing, planning & taking ownership for requests
  • Proficient in Windows, MS Office Suite, property management system
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

Essential Responsibilities & Duties:

  • Generate various operational reports for the coordination of the Housekeeping department
  • Handle telephone calls and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for Guests
  • Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner
  • Process requests and delegates work assignments in a timely manner while adhering to Cabot’s brand standards
  • Responsible for communicating all operational concerns to Management and addressing any day to day operational concerns
  • Assist Housekeeping Supervisors by taking a lead role in the coordination of all Housekeeping employees and activities including: office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks
  • Responsible for liaising with Guest Services and Maintenance departments in the overall operation of the rooms division
  • Knowledge of all Housekeeping services, resort areas, features and hours of operation
  • Follow all Occupational Health and Safety regulations
  • Ensure key control procedures and inventory of communication devices
  • Follow departmental policies, procedures and service standards
  • Comply with proper security, fire regulation, and all health and safety policies
  • Other duties as assigned by management

Physical Demands:

  • Ability to spend long hours moving around, walking, sitting, standing, kneeling, pushing, pulling and lifting
  • Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently or constantly lift, carry, push, or otherwise move objects. Occasional ascending or descending, stairs and ramps

Application Details

To Apply:

Please send your resume and cover letter to careers@cabotlinks.com by January 30, 2017.