BHTM ONLY – Guest Services – Cabot Links

Requirements

Title: Houskeeping Intern, Seasonal Full-time
Reports to: Supervisor, Housekeeping/Manager, Housekeeping
Location: 18 Cabot Lane, Inverness, NS, B0E 1N0

Position Overview:

As the Guest Services Intern with Cabot, you will provide front desk services for our guests, including check-in, check-out, processing payments as well as answering and managing any guest question or assisting in fulfilling any guest request.

Qualifications:

  • High school diploma
  • Working knowledge of Microsoft Office
  • Positive attitude and excellent organizational, communication, and interpersonal skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Ability to work flexible hours – weekends and evenings as required
  • Strong attention to detail

Physical Demands:

  • Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties
  • Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs

Responsibilities

Essential Responsibilities & Duties:

  • Demonstrate a high level of customer service at all times
  • Ensure an efficient reception experience for guests, including check-in/out
  • Coordinate and schedule all guest transportation requirements including short haul and long haul pick ups
  • Supervisory responsibilities including training, scheduling, and daily briefings
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Accurately inputs all guest data and prepares daily reports
  • Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote lodging services and facilities
  • Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash
  • Comply with Cabot health and safety legislation
  • Other duties as assigned by management

Application Details

To Apply:

Please send your resume and cover letter to careers@cabotlinks.com by January 30, 2017.