Our client, a well established hospitality management group, is looking for a Guest Service Supervisor to work at one of their properties, a 10+ room Inn, in Annapolis Valley, Nova Scotia.
Reporting to the Guest Service Manager, the Guest Service Supervisor is responsible for leading and supporting the guest service team in providing the highest standards of service and delivering exceptional guest experiences.
Preferred Education & Qualifications
Minimum of 1 year work experience in a Hotel Guest Services environment.
Able to work well independently with little supervision
High School Diploma or equivalent
Education in Hospitality and Tourism an asset
Flexible and energetic with the ability to work under pressure
Excellent communication, writing and organizational skills
Knowledge/experience in hotel operations required
Excellent communication and organizational skills
Service focused, understands the principles and processes required for providing exceptional, personalized service in a timely manner
Excellent guest, customer and associate relations skills
Ability to multi task and prioritize while providing excellent customer service
Must be able to work a variety of shifts including weekends
Ability to work under pressure in a fast paced environment with minimal direction
Able to take initiative, follow timelines and meet deadlines
Positive, professional demeanor
Strong computer & telephone abilities
Consistently offers professional, engaging and friendly service,
Perform accurate check-in and check-out service to our guests as required
Create reservations via telephone, reservation software, correspondence and in person
Support and coordinate the daily activities of the guest service team to ensure guest satisfaction.
Review daily schedule and adjust staffing as necessary for sudden changes.
Acts in capacity of Manager on Duty.
Actively participate in training and orientation of new associates, to ensure execution of hotel standards, key deliverables and service standards.
Address and respond appropriately to guest questions and concerns relating to service, accommodations and rates.
Review daily guest arrivals and departures, special requests, and related information.
Coordinate group arrivals and departures.
Monitor performance for guest service team according to hotel policies as required, including participation in performance reviews with the Guest Service Manager.
Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner.
Maintains confidentiality of proprietary information
Consistently practices guest and associate privacy and security
At all times projects a favorable image of the Hotel to the public
Other projects/duties as assigned and required
Comprehensive benefits package
Accommodation and Meal if required by employee
Employee/Immigration assistance program
Opportunity to purchase the business from current owner
This is a seasonal full-time position. Job starts in late April 2016, and finish in late October 2016. Preference will be given to applicants who have intention and ability to gain ownership of the business in the future. Please apply in confidence to:
Golden Touch Business Consulting: firstname.lastname@example.org
Notice to potential job applicants:
If you are considering employment with us, please be advised that Golden Touch Business Consulting does not require job applicants to pay a fee for a job application or opportunity; our work is paid by our client.