BHTM ONLY – Cabot Links – Reservations Agent

Requirements

Reports to: Reservations Manager
Location: 18 Cabot Lane, Inverness, NS, B0E 1N0
Job Type: Seasonal Full-time
Position Overview: The Reservations Agent with Cabot is responsible for answering incoming telephone calls for reservations. The Reservations Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their needs and expectations.

Qualifications:

  • High school diploma, with post-secondary course in Hospitality preferred
  • Excellent computer skills, experience using reservations systems an asset
  • Positive attitude and excellent organizational, communication, and interpersonal skills
  • Excellent telephone manner
  • Commitment to delivering a high level of customer service
  • Ability to work flexible hours – weekends and evenings as required
  • Strong attention to detail
  • Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas
  • A team player and a self-starter, yet able to work independently within Cabot Links’ standards
  • Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Responsibilities

Essential Responsibilities & Duties:

  • Create and maintain reservation records and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policie
  • Answer the telephone in a timely and professional manner
  • Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Process cancellations and modifications
  • Process advance deposits on reservations
  • Listen to guest’s complaints or concerns and resolve their issue in a timely manner
  • Promote a safe working environment
  • Track future room availabilities on the basis of reservations
  • Handle daily correspondence and respond to inquiries via email, telephone and social media
  • Ensure that files are kept up to date
  • Provide information on Cabot resort services and accommodations and assist in travel arrangements as required
  • Other duties as assigned by management

Application Details

To Apply:

Please send your resume and cover letter to careers@cabotlinks.com by April 1, 2017.